There are several cases for which refunds and cancellations can occur, we've listed some of them here and how to handle them.

Something happened during the session

In the rare case when something goes wrong during a session, platform's customer support representative can potentially issue a refund.

Here are some cases in which a refund could potentially be issued:

• The organizer was not present at the meeting point, even 10 minutes after the time of the session
• The session that was delivered did not match what was promised in the video or in the activity's description
• Something unexpected happened during the session

🙋🏻‍♂️ Frequently asked questions

• I can't find the organizer at the meeting point, what should I do?

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/508db9e0-1778-4f96-a4c4-c97099a174fe/icons8-error.svg" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/508db9e0-1778-4f96-a4c4-c97099a174fe/icons8-error.svg" width="40px" /> The above stated cases do are both non exhaustive and non binding. This means that whatever happened during your session, it will still be up to the customer support representative to take the decision on wether we should refund your session or not.

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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/7d6ac864-d54c-4cf6-861b-b1890a470e2b/icons8-last_24_hours.svg" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/7d6ac864-d54c-4cf6-861b-b1890a470e2b/icons8-last_24_hours.svg" width="40px" /> You'll need to talk about your issue to customer support within the next 24 hours after the start date of the session, otherwise no refund can be issued. Provide the orderID during your support conversation and explain the situation.

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Your plans have changed, or you have an emergency

As we still are a small company, we cannot issue refunds for those kind of reasons as of today. But we're working hard to make this happen in the future.

The organizer has cancelled the session

Due to exceptional circumstances, it is sometimes possible that an activity organizer will cancel a session. In this case since you are not responsible for this cancellation, the full amount will be refunded to your payment method.